Frequently asked questions

Soy wax is 100% Plant-based, non-toxic, all Natural and Biodegradable.Soy wax melts at a lower temperature so the risk of scolding is reducedSoy wax burns 25% - 50% longer the paraffin waxSoy wax burns clean, produce 95% less soot than paraffin candles, and a lot less smoke.Soy wax is derived from a renewable resource

Tunnelling will occur when you have not left the flame of your candle burning long enough to create a melt pool that reaches the edge of the jar (this can take 3-4 hours).If this occurs do not trim your wick but leave it longer to create a larger flame on your next burn to allow the wax pool to reach the edge of the jar.Alternatively, Soy wax is soft so when warm you can use a blunt object to push the wax edge into the already melted pool wax.

Occasionally soy candles can produce an effect known as 'mushrooming' or excess carbon which causes a mushroom shape to form at the end of the candle wick after burning. This is the result of excess carbon build-up and is also characterised by a flame that burns very bright because it is consuming more wax than it can burn. This is easily fixed by trimming the ball on top of wick before each burn.

If you are local to us, you can drop your jar into us to be refilled. Please email us at WILD GLOW if you wish to organise this. We can only refill jars that have been purchased from Wild Glow and are still in good condition.

Absolutely! Each candle, wax melt, reed diffuser is handmade with care. We pride ourselves on this. However, due to this nature, each product may have slight variations.

If local, we can arrange pick up or FREE home delivery in Wagga Wagga, NSW 2650

We do not ship internationally at this stage.

Yes of course, contact us via email wildglow@yahoo.com We are unable to custom make fragrances due to the extensive testing required to make a flawless candle. We do encourage customers to recommend scents to be added to our ever-growing product line.

We do not offer refunds or returns for change of mind. If the item is faulty, we will offer a refund or replacement. If the candle is not burning correctly and care instructions have not been followed as supplied with the candle purchase, then a refund will not be issued. Please follow instructions on our care card to burn your candle correctly.

Please contact WILD GLOW for any wholesale enquiries. We would love to chat.