REFUND POLICY

Last updated: August 2026

We want customers to have a clear understanding of when returns, replacements and refunds are available.

This policy operates in addition to your rights under the Australian Consumer Law.

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1. Change of Mind

Wild Glow does not generally offer refunds, returns or exchanges where you:

• change your mind;

• select the wrong product or fragrance;

• decide you no longer want the product;

• find the product cheaper elsewhere;

• dislike a fragrance after purchasing it; or

• make an incorrect selection when ordering.

Please carefully review your order before completing checkout.

We may choose to approve a change-of-mind return in exceptional circumstances at our discretion, but we are not required to do so unless required by law.

Any discretionary return does not affect your rights under Australian Consumer Law.

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2. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect, unsafe, not of acceptable quality or does not match its description, please contact Wild Glow as soon as reasonably possible.

Please provide your order number, a description of the issue and photographs or other reasonable evidence where available.

We may ask you to return the product so it can be inspected where it is reasonable to do so.

Your rights and the remedy available will depend on the circumstances and the requirements of Australian Consumer Law.

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3. Major Problems

Where a product has a major failure under Australian Consumer Law, you may be entitled to choose between a refund or replacement and may also have other rights provided by law.

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4. Minor Problems

Where a problem is minor, Wild Glow may be entitled to choose an appropriate remedy in accordance with Australian Consumer Law, such as repair or replacement.

If the problem cannot be remedied within a reasonable time, further rights may apply.

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5. Sale & Promotional Items

Sale, discounted and promotional products are generally not eligible for a return solely because you changed your mind.

However, sale or promotional items remain covered by Australian Consumer Law where the product is faulty or otherwise fails to meet an applicable consumer guarantee.

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6. Used or Opened Products

We do not generally accept change-of-mind returns for products that have been opened, used, burned, sprayed, applied or otherwise used after delivery.

However, this does not affect your rights under Australian Consumer Law if the product is faulty or fails to meet a consumer guarantee.

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7. Fragrance Preference

Individual fragrance preferences vary considerably.

A fragrance being stronger, lighter or different from what a customer personally expected does not necessarily mean that the product is faulty.

We therefore do not generally provide refunds or exchanges solely because a customer does not like their selected fragrance.

This does not apply where the product is faulty, incorrectly supplied, materially different from its description or otherwise fails to meet an applicable consumer guarantee.

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8. Return Shipping

Where a product has a confirmed problem covered by Australian Consumer Law, return or collection costs will be handled in accordance with our obligations under the law.

Where Wild Glow voluntarily approves a change-of-mind return that is not required by law, the customer may be responsible for return shipping costs.

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9. Refund Processing

Approved refunds will generally be returned to the original payment method.

Banks and payment providers may take additional time to process the refund after it has been issued.

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10. Proof of Purchase

We may request reasonable proof of purchase before processing a return, replacement or refund.

Proof may include an order confirmation, receipt or other evidence showing that the product was purchased from Wild Glow.

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11. Misuse or Damage After Delivery

Wild Glow is not required to provide a remedy where a problem was caused by abnormal use, misuse, failure to follow product instructions, or damage caused by the customer after delivery, except where otherwise required by law.

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12. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.

Consumer guarantees apply automatically to eligible purchases under the Australian Consumer Law and are separate from this Refund & Returns Policy.