SHIPPING POLICY

Last updated: August 2026

This Shipping Policy applies to orders placed through the Wild Glow website.

1. Order Processing

Orders are processed as quickly as reasonably possible.

Processing times are separate from shipping and delivery times.

During busy periods, product launches, promotions, public holidays or other periods of increased demand, processing may take longer than usual.

Where products are handmade, made to order or temporarily awaiting production, additional processing time may apply.

2. Delivery Estimates

Any shipping or delivery timeframe displayed on our website or provided at checkout is an estimate unless expressly stated otherwise.

Once an order has been dispatched, delivery times may be affected by the shipping carrier, weather, public holidays, peak periods, service disruptions and other circumstances outside our reasonable control.

Where required by Australian Consumer Law, orders will be supplied within the agreed timeframe or, where no timeframe has been agreed, within a reasonable time.

3. Shipping Address

Customers are responsible for checking that the shipping address provided at checkout is complete and correct.

If you notice an error, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where permitted by law.

4. Authority to Leave

Where a customer selects or authorises an Authority to Leave or similar delivery option, the parcel may be left at the delivery location without obtaining a signature.

Customers should ensure the nominated delivery location is suitable and secure.

Nothing in this section limits rights available under Australian Consumer Law where goods have not been properly delivered.

5. Tracking

Where tracking is available, tracking information will generally be provided after the order has been dispatched.

Tracking updates are provided by the relevant shipping carrier and may occasionally be delayed or inaccurate.

6. Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us so the delivery can be investigated where appropriate.

A carrier delay does not automatically mean an order has been lost.

Where an order has not been delivered within the timeframe required by Australian Consumer Law, we will deal with the matter in accordance with our legal obligations.

7. Lost Parcels

If a parcel appears to have been lost during delivery, please contact us.

We may investigate the shipment with the relevant carrier before determining the appropriate resolution.

Nothing in this policy removes any rights a customer may have where goods they purchased have not been delivered.

8. Damaged During Delivery

If an order arrives damaged, please contact us as soon as reasonably possible and provide:

your order number;
photographs of the damaged product;
photographs of the packaging; and
a brief description of the issue.

Please retain the product and packaging while the matter is being assessed.

Providing this information helps us investigate the issue and does not limit your rights under Australian Consumer Law.

9. Returned to Sender

If an order is returned to us because an incorrect or incomplete address was provided, delivery was refused, or the parcel was not collected, we may contact you to arrange redelivery.

Where the return was caused by circumstances within the customer's control, additional shipping costs may apply where permitted by law.

10. Changes After Dispatch

Once an order has been dispatched, we generally cannot change its delivery address, redirect it or cancel the shipment.

Customers may contact the shipping carrier directly where redirection options are available.

11. Australian Consumer Law

Nothing in this Shipping Policy excludes or limits any rights or remedies available under the Australian Consumer Law.